NewCold is committed to being the market leader in modern automated cold storage and supply chain services. As leaders in our industry, we hold ourselves to the highest standard of professional behavior. There may however be situations where this standard is not lived up to. This policy explains what you should do you if you suspect, see or experience wrongdoing and how you can safely express your concerns.
We encourage our employees, former employees, candidates, consultants, contractors, suppliers and their employees, and others with whom NewCold has a business relationship to speak up and to report in good faith suspected or actual wrongdoing or misconduct by or within NewCold.
We understand that it may not be easy to speak up. Speaking up and reporting your concerns helps us to detect possible misconduct, to take appropriate action and to prevent it in the future. We will take utmost care to protect your identity when you report and the confidentiality of such report. We will protect people who speak up from suffering adverse consequences.
This policy describes how you can report your concerns about suspected or actual criminal conduct, ethical conduct or other misconduct including a breach of (EU) law or internal rules by or within NewCold such as our Code of Conduct, or any act in which the public interest is at stake. Examples include fraud and theft, conflict of interest, corruption and bribery or harassment.
This policy and its reporting channels are not intended for personal complaints. Abuse of this policy and malicious reports with the aim of intentionally harming others will result in disciplinary or legal action against you.
NewCold encourages people to report suspected or actual wrongdoing or misconduct. This can be done in various ways and anonymously. Please be aware that it might be more difficult to thoroughly assess a concern when it is reported anonymously. All reports will be treated confidentially. You can speak up to your manager, HR, your contact person, a member of (local) management or the integrity team.
We recognize that it is not always easy to talk to a manager or direct contact person about your concerns. If that is not possible, or you do not feel comfortable doing so, we invite you to report your concern to the integrity team via the SpeakUp reporting channel. This user-friendly reporting channel is accessible through a dedicated app for your phone or via a webpage. Both are operated by an independent service provider and available 24/7 in many languages. It provides a secure and confidential reporting environment, where you can report your concerns anonymously if you prefer to do so.
You can report through written message or voice message in your own language. Any voice message will be translated before it is shared with the integrity team. They will not have access to your original voice message. Their response to your report and further communication will also go via the SpeakUp reporting channel, unless you request otherwise.
To facilitate such communication, you will be requested to create an account and to login when entering the website. In the app you will be asked to setup a 6-digit secure pin. This will keep your report and further communication confidential. Your account details will not be shared with the integrity team when filing a report.
Access NewCold’s SpeakUp reporting channel here:
https://newcold.speakup.report/raiseaconcern
The SpeakUp app from People Intouch is available for iOS and Android in the App Store or Play Store. After setting up your secure 6-digit PIN you can connect to NewCold’s SpeakUp reporting channel using this organization code: 112786
If you would like to report in person, please also reach out via the SpeakUp reporting channel or directly by email to [email protected] and a member of the Integrity team will contact you to schedule a meeting.
You can also send your concern by regular mail to the below address or to your local NewCold office. Please clearly address your regular mail to the integrity team and mark it confidential.
NewCold – Integrity team
Oosterhoutseweg 105
4816 KC Breda
The Netherlands